Become
the conductor
of your customer relationship
Direct your incoming contacts to the best solution
thanks to omnichannel dialonce orchestration
They trust us !
dialonce ensures deployment and regular monitoring,
optimized for your business while adapting your needs.
Manage your customer journeys
independently via
an intuitive interface
1.
Construction
Build your customer journeys to direct them towards the most suitable contact or self-care option among your existing solutions and according to your processing capacity.
2.
Activation
Activate your routes in 1 click and make them available from all your channels: phone calls, website, email and mobile application
3.
Steering
Manage your customer journeys in real time from the data studio dialonce and thus adapt the solutions offered to optimize your First Contact Resolution rate.
Benefits
immediate
With a solution accessible 24/7
Our only goal is to reduce calls with low added value while offering alternative digital solutions.
We direct the client to the most relevant solution, depending on the context (navigation, profile, need) and that of the company (availability, hours, languages, profile, security constraints, etc.) via routing intelligence.
Customer satisfaction measured and validated by our customers and independent consulting firms
Client experience
fluid 24/7
Cost reduction
treatment
Routing to the most suitable solution
to optimize the First Contact Resolution
Omnichannel vision for real-time management of customer journeys
Transformation
digital
Discover our solutions
By use case
4 use cases to guide your incoming contacts from digital or telephony
in an omnichannel journey
Discover our use cases
By business sector
Focus on our use cases for each of our main sectors: Banking, Insurance, Energy, Telecom, Retail and Public
Discover our business sectors
The platform that uses your solutions to move to omnichannel orchestration
The omnichannel dialonce routing platform integrates your existing solutions in order to streamline the customer journey and orient towards the most efficient solution during contact.
As a hub, dialonce interfaces with all solutions based on their specialty:
-
Expert solutions in qualifying intentions : chatbot, voicebot, IVR, Dynamic FAQs ...
-
Resolution solutions requiring intervention by an advisor: IVR, form, livechat, email, call back
-
Autonomous resolution solutions: dynamic FAQ, mobile app, customer area, selfcare route ...
-
Customer knowledge solutions: CRM
Jérôme Farcet,
Responsable Téléphonie
et flux chaud de la Macif
"
Suite à la mise en place de ce dispositif, nous avons constaté des retours positifs de nos clients sociétaires, qui sont très satisfaits.
"
They talk about us !
