An omnichannel routing platform
deployable in a few steps
with experts for you
support in your goals.
DEPLOYMENT
INSTALLATION
Automatically build customer contact paths using an intuitive interface
1.
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Creation of a repository of intentions and solutions
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Definition of routing rules between intentions and solutions according to the context
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Configuration of constraints (opening hours, processing capacity, processing costs, etc.)
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Connection of solutions (customer areas on the web or on the application, priority IVR numbers, chats, etc.)
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Publication of the scenario by an authorized user with a single click
ACTIVATION
Your route is activated from your different voice and digital channels
2.
Activable from:
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From your IVR
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From your website
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From your application
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From your pdf
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From your emails
PILOTING
Measure the efficiency of your routes on the autonomous dialonce studio dashboard
3.
Consult the KPIs allowing access to all the desired information around:
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Reasons for contact
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Solutions used
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Costs generated by each solution
All these KPIs are available in real time on the desired scope (product, category, intentions, channel, language ...) and allow to demonstrate the ROI of the dialonce platform (selfcare, routing to an external entity, routing to a channel alternative...)
ACCOMPANIMENT
Support by a dedicated Customer Success Manager during the implementation of the solution.
ADVICE
Your teams are trained on the autonomous use of the platform
studio dialonce
TRAINING
Your Customer Success Manager monitors your results to ensure the achievement of the objectives defined during the project phase.
MONITORING
Our mission is to guarantee
the success of your projects
omnichannel routing.
We support you from the project phase to the analysis and monitoring of the results to ensure we meet your challenges around the management of incoming contacts.
With many multi-sector projects with major players, our experts are able to support you on all of your issues around omnichannel routing.