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The omnichannel orchestration of tomorrow

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L'orchestration omnicanale de demain

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To improve the customer experience

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24/7 accessible solution

 

Orientation towards the most relevant solution

 

Omnichannel customer journey accessible from all contact channels and devices

(phone call, website, mobile app, pdf, email…).

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To reduce your costs

treatment

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  • Reduction of low added value calls

 

  • Promotion of alternative digital solutions

 

  • Reduction in average processing time

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To accelerate your digital transformation

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  • Measuring the effectiveness of selfcare courses

 

  • Management of contact solutions

 

  • Orientation towards the best solution according to the context of the client (navigation, profile, need) and that of the company (availability, hours, languages, profile, security constraint ...) via routing intelligence

For his agility

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  • Autonomy of the trades on the real-time configuration of the routes

 

  • Constitution of a repository of intentions and solutions common to all the channels allowing centralized management

 

  • Capitalization in a single solution allowing local contextualization according to your criteria (country, language, product ...)

For its complementarity

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  • Interfacing with ecosystem solutions (NLP, SVI, CRM, selfcare and contact solutions ...)

 

  • Improvement of the routing intelligence of the solutions already in place (chatbot, dynamic FAQ…)

 

  • Orientation to your existing solutions at the right time to develop the First Contact Resolution

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