The omnichannel orchestration of tomorrow
L'orchestration omnicanale de demain
24/7 accessible solution
Orientation towards the most relevant solution
Omnichannel customer journey accessible from all contact channels and devices
(phone call, website, mobile app, pdf, email…).
To improve the customer experience
To reduce your costs
treatment
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Reduction of low added value calls
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Promotion of alternative digital solutions
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Reduction in average processing time
To accelerate your digital transformation
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Measuring the effectiveness of selfcare courses
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Management of contact solutions
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Orientation towards the best solution according to the context of the client (navigation, profile, need) and that of the company (availability, hours, languages, profile, security constraint ...) via routing intelligence
For his agility
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Autonomy of the trades on the real-time configuration of the routes
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Constitution of a repository of intentions and solutions common to all the channels allowing centralized management
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Capitalization in a single solution allowing local contextualization according to your criteria (country, language, product ...)
For its complementarity
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Interfacing with ecosystem solutions (NLP, SVI, CRM, selfcare and contact solutions ...)
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Improvement of the routing intelligence of the solutions already in place (chatbot, dynamic FAQ…)
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Orientation to your existing solutions at the right time to develop the First Contact Resolution
