The telecommunications sector

Customer-oriented use cases to promote

the First Contact Resolution.

They trust us!

To play, press and hold the enter key. To stop, release the enter key.

"Bonjour, je suis votre agent et nous allons continuer votre motif de contact par téléphone..."

Direct a contact request from a digital medium to the best solution

Transfer the digital context collected to the call center agent during a call

Switch a phone call to a digital solution

Switch an advisor call to a contextualized digital interface