The public sector

Customer-oriented use cases to promote

the First Contact Resolution.

They trust us!

To play, press and hold the enter key. To stop, release the enter key.

Direct a contact request from a digital medium to the best solution

Switch a phone call to a digital solution

"Bonjour, je suis votre agent et nous allons continuer votre motif de contact par téléphone..."

Transfer the digital context collected to the call center agent during a call