The retail sector

Customer-oriented use cases to promote

the First Contact Resolution.

They trust us!

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Direct a contact request from a digital medium to the best solution

"Bonjour, je suis votre agent et nous allons continuer votre motif de contact par téléphone..."

Switch a phone call to a digital solution

Switch an advisor call to a contextualized digital interface

Transfer the digital context collected to the call center agent during a call